Support

Common questions

Does it work without a signal?

Yes. Walk-ins and back kitchens have terrible reception, so ChillCheck never needs the network. Recording, reminders, the cooling timer and PDF export all work in airplane mode, and your subscription stays unlocked offline.

Do I need an account?

No. There is no sign-up, no email, and no password. Your records live on your device.

What happens to my records if I uninstall the app?

They are deleted with the app. Nothing is stored anywhere else, so export the months you need to keep before uninstalling or changing phones.

How do I cancel?

Subscriptions are managed by the store, not by us. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions.

I paid but the app still shows the paywall.

Tap Restore on the purchase screen. If that does not help, email us with the store you bought from and roughly when.

Can I get a refund?

Refunds are handled by Apple and Google — we cannot issue them. Use reportaproblem.apple.com or the Play Store order history. Tell us what went wrong either way, so we can fix it.

Does ChillCheck tell me whether my food is safe?

No, and it is built not to. It records the numbers you measured, shows where they fall outside the range you set, and prompts you to record what you did. The judgement stays with you and your health department.

Cancelling your subscription

Subscriptions are managed by the store you bought from, so cancellation happens there rather than in the app. Deleting the app does not cancel it.

• iPhone or iPad: Settings → tap your name → Subscriptions → ChillCheck → Cancel Subscription.
• Android: Play Store → your profile icon → Payments & subscriptions → Subscriptions → ChillCheck → Cancel.

You keep access until the end of the period you have already paid for.

Deleting your data

Your records are stored on your device only. Deleting the app deletes them, and there is no copy anywhere else — so export any months you still need first, from History in the app.

We hold no account for you. The only thing associated with you on our side is the subscription record described in the privacy policy. To have that deleted, email support@ludicrous.co.jp and tell us which store you bought from and roughly when. Deleting it does not cancel an active subscription — cancel that in the store, as above.

Reporting a problem

If something is wrong — a reminder that did not arrive, an export that looks incorrect, a purchase that did not unlock — email us with the device and operating system version, and what you expected to happen. There is no crash reporting in the app, so nothing reaches us unless you tell us.